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Return Policy

Dawaaghar delivers medicines and products as per order and prescription. We provide medicines and products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.

  • Product(s) delivered do not match your order;
  • Product(s) delivered are past or near to its expiry date (medicines with an expiry date of fewer than 03 months shall be considered as near expiry);
  • past or near to its expiry date (medicines with an expiry date of fewer than 03 months shall be considered as near expiry);
  • Product(s) delivered were damaged in transit (do not accept any product which has a tampered seal):
  • Any wrong ordering of product doesn’t qualify for Return;
  • Batch number of the product being returned should match as mentioned on the invoice;
  • Return requests arising due to change in prescription do not qualify for Return;
  • Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; and
  • Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.

Note: Dawaaghar provides the best quality products to our customers. if the products that you have recieved does not match and if you find any mistake in our products then do not accept the product. if you accept the product and then you find any mistake then we cannot promise for a refund. Replacement will be done on the availability of products, the product is available, In such cases, we will offer a refund.

Some of the categories of Nonreturnable products are given below:-

Categories Types of Product
Baby Care Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Food and Nutrition Health Drinks, Health Supplements
Healthcare Devices Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical, Health Monitors
Sexual Wellness Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits
Temperature Controlled and Speciality Medicines Vials, Injections, Vaccines, Penfills and any other Product, requiring cold storage, or medicines that fall under the category of speciality medicines.

Dawaaghar shipping charges will be calculated as per the value of the order and can be viewed in the cart section at the time of checkout. For any shipping related queries , Conatct us -info@dawaaghar.com

The customer can cancel the order for the product till dawaaghar ship it. Please remember Orders once shipped cannot be cancelled.

According to our terms and condition there will be no cancellation charges will be taken from our customers.